About Us : Used-Laptops4sale.com are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at admin@used-laptops4sale.com
 
Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

Payment Details

We accept the following forms of payment:

- Visa and Mastercard credit cards (these incur a 2% surcharge)
- Visa Delta, Connect, Solo, Switch (Maestro) and Electron debit cards (no surcharge)
- Personal and business cheques (please allow 7 working days clearance)
- Building Society cheques, bankers draft (require no clearance)
- Payment direct into our Co-operative bank account (details on request). Cash paid into any Co-operative bank branch will normally reach our account same working day so there is very little delay. Some BACS payments may
reach our account same day.
- Payment by cash or postal order (sent by special delivery through the Post office). Goods will be generally be despatched on same day as receipt.

We would require advance notice of payments by cheque, cash, postal order or payments into our bank so we can reserve stock and watch for payment.

WE DO NOT ACCEPT AMERICAN EXPRESS, WESTERN UNION.

We conduct extensive fraud protection measures to protect both the genuine cardholder and us against loss and inconvenience.

Credit and debit card payments are not taken automatically on placing order. All the order does is securely capture the details and the card will be processed by ALERTPAY.COM

Send payments to this address: silviu_giani@yahoo.it (amounth and item number as description)
 
Shipping And Handling - All our products are despatched via UPS Express or Post Office (POSTE ITALIANE SPA) with insurance cover for any unlikely damage or loss. The courier will deliver next day after despatch Monday to Friday 8.00am to 3.00pm . We cannot specify a time but you have the option of paying an extra fee to guaranteed delivery before 10am, 12pm or a Saturday morning.

The standard carriage cost added to the order in the shopping cart is for delivery to most parts of the UK. Some areas of the UK and Northern Ireland either incur more carriage cost or cannot be guaranteed next day delivery. We will advise you when this is the case.

Republic of Ireland - We can deliver to Ireland but please email us first for details and cost of despatch. You will have to use a credit/debit card registered to the delivery address or make payment direct into our bank account.
 
Delivery Schedule We deliver your order as soon as possible. We will normally send your order to you in 3-7 business days.

Current delivery times are as follows:

CLICK ON DELIVERY AT TOP OF SCREEN FOR LATEST UPDATE.

Most orders are being despatched same day or next day from order for next working day delivery. Delays are likely if you choose a different delivery address to the cardholder address.

If you require urgent delivery or someone is staying in to receive a delivery please email/telephone us. WE CANNOT GUARANTEE NEXT DAY DELIVERY UNLESS AGREED WITH US FIRST BY TELEPHONE/EMAIL.

Also if you require an exact day because someone is staying at home specially please call/email if you do not receive an email with a delivery date. There is a space for delivery instructions in the order details. 
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. 
Tax Charges For orders made from the IT 19% VAT is added. If you believe that you are VAT exempt please contact us by email or telephone. 
Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. 
Guarantee We guarantee your satisfaction. All of our used products come with a 14 day no quibble money back guarantee (excluding delivery charges). If you wish to return your purchase please let us know by phone, email or fax and return in original packing with insurance to cover your purchase against loss or damage (see the returns section of our contacts page). YOU WILL NEED A RETURNS NUMBER BEFORE RETURNING YOUR LAPTOP OR PART. We require some time to check the product but will refund your payment (minus carriage) ASAP and no later than 14 days after receipt of the returned product. This guarantee does not affect your statutory rights.

Most notebooks have a 12 month return to base warranty (excl. notebook battery).

Some refurbished notebooks will have the remainder of the manufacturer warranty.

Extended warranties are available on all laptops.

You are responsible for the cost of returning the notebook under warranty and for any damage or loss incurred during it's return (unless you have a collect and return warranty).

If you return a computer under warranty and there is no hardware fault we reserve the right to charge a 15% handling fee. This warranty does not affect your statutory rights.

 
Reaching Us If you need to reach us, please email us on sales@used-laptops4sale.com, alternatively, you can call on (06) 991 97 716 (International +39 <phone without first zero>)  or write to us at Used-Laptops4sale Srl, Via Lombardia 1C, Villalba di Guidonia, 00012,RM,Italy. 
Privacy Policy We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes:

•your name
•address
•phone number
•email address 
•how you found our web site
We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us . If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

If you have any questions/comments about privacy, you should email us.

Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes

We do use cookies.
 
Returns Policy : Used-Laptops4sale Srl is committed to providing it's customers with the highest quality products. However there may be rare occasions where the product may be identified as being faulty, defective or not compatible with the original request and on these exceptional occasions, and in line with our commitment to quality, our customer returns procedure has been implemented.

Conditions:

•All products sold are on a Return To Base (RTB) basis unless otherwise agreed in writing before completion of sales transaction.

•Products may only be  returned once in receipt of our prior written or verbal consent. This is regardless of whether the product is faulty, damaged or incorrectly supplied.

•Product returned without permission may be refused.

•All permissions to return products will be authorised by the issuing of a Customer Returns Number (CRN). This number is to be clearly identified on the outside of the returned item(s) and is to be referenced to in all communications.

•Customer Returns Numbers are valid for FOURTEEN days after issue date. Any item(s) returned after this date may be refused as invalid claims.

•Used-Laptops4sale reserve the right to levy charges for restocking and / or handling and / or administration and / or shipping where the returned item is deemed by Used-Laptops4sale to be correctly supplied and free from defect.

Procedure:

Faulty Products

If you would like to return a product because it is faulty please contact our support line on 01603 721982 to speak to an engineer first to establish whether the product needs to be returned. Opening hours are Monday to Friday 9.15am to 4.45pm (excl. bank holidays).

Once you have confirmation from an engineer that the laptop is faulty please send an email to returns@Used-Laptops4sale.com with your name, address, order number or invoice number and problem.

•Refund required under 14 day money back warranty

Please send an email to returns@Used-Laptops4sale.com with your name, address, order number or invoice number and reason for return.

•We will either contact you to discuss the return request further or send you an email with a Customer Returns Number, which should be put on the box containing the product being returned.

•It is typical for us to request you to return the product(s) at your cost, however, at our discretion we may arrange collection.

•In ALL incidences it is important to clearly identify the Customer Return Number (CRN) on the returned product(s) documentation. Please note that this must NOT be written onto the packaging in a way that will permanently cause degradation to that packaging. Product(s) shall be returned in the packaging in which they were originally delivered, complete with any accessories, licenses, manuals etc. If it cannot be returned in the original packaging you are responsible for ensuring that the product is properly secured and packaged. The product should be fully surrounded by bubble wrap, polystyrene, foam or other packaging material and put in a sturdy, double walled box. Packing laptops in just a jiffy bag, laptop bag or putting any item in a box that is not properly padded or too loosely packed is insufficient.

•Unless we arrange collection you are responsible for insuring the returned product against loss or damage. We recommend using a courier such as UPS Express or Special Delivery (Post Office). We can arrange collection if you wish, at a cost of £19 inc VAT.

•Replacement product(s) will only be issued, in advance of the return of the original product(s), at the discretion of the Sales Manager.

•Providing you comply with this procedure in full we will process your return through our internal system with the minimum of delay. We will advise you at the appropriate stage as to the status / resolution of the returned item.

•FAILURE TO COMPLY WITH THIS PROCEDURE WILL RESULT IN DELAYS AND POSSIBLE REJECTION OF CLAIMS.